Luma Support
Find quick answers, report a problem, or request help with Luma.
Contact support
Join the Luma Discord for help from the community, or email us directly. Include your device, operating system version, Luma version, and the steps that caused the problem. Do not include passwords, private keys, or other secrets.
Security issues
Please do not post sensitive security reports publicly. Follow the private vulnerability reporting instructions in the Luma repository.
View security informationTroubleshooting
A host will not connect
Confirm the hostname, port, username, and network connection. If the server key changed, verify the new fingerprint with your administrator before accepting it.
Authentication is failing
Check that the selected password or private key belongs to the account you are using and that the server permits that authentication method.
Sync is not updating
Confirm that sync is enabled on each device and that each device can reach the configured provider. Avoid deleting local data until you have confirmed a recent backup.
Luma is currently in early development. Support is provided on a best-effort basis.